FAQ – Hisnooze

Frequently Asked Questions (FAQ)

We understand that you may have questions about our products, shipping, returns, and more. Below, you'll find answers to some of the most common inquiries. If you need further assistance, feel free to contact us!

📧 Email: info@hisnooze.com
📞 Phone: +31 6 41454619
🕒 Business Hours: Monday – Saturday | 9 AM – 8 PM

1. What makes your sleep products different from others?

At HiSnooze, we prioritize quality, comfort, and sleep health. Our products are designed to improve your sleep experience by using high-quality materials, ergonomic designs, and innovative sleep technology. We carefully select our products to ensure they provide:

✔ Maximum Comfort – Soft, breathable, and skin-friendly materials for a soothing sleep.
✔ Optimal Support – Ergonomic designs that align your spine and reduce pressure points, helping to prevent back, neck, and shoulder pain.
✔ Breathability & Temperature Control – Materials that regulate temperature, preventing overheating during the night.
✔ Durability – Long-lasting, high-quality products designed to withstand daily use while maintaining their effectiveness.
✔ Hypoallergenic Options – Many of our products are anti-bacterial and dust-mite resistant, making them perfect for those with allergies or sensitive skin.

2. How long does shipping take?

We aim to deliver your order as quickly as possible. Our process is as follows:

✔ Orders are processed from Monday to Saturday (8 AM – 8 PM).
✔ Once your order is confirmed, we purchase the products from our supplier. This usually takes 1-3 days.
✔ After arrival at our warehouse, we inspect and repackage the items before handing them over to our logistics partner.
✔ Shipping times vary depending on your location:

Australia: 2-8 business days
Other countries: 6-10 business days

You will receive a tracking number once your order has been shipped, so you can monitor its progress.

3. What is your return and refund policy?

We want you to be fully satisfied with your purchase. Our return and refund policy is as follows:

✔ Damaged, Incorrect, or Lost Items
If your item arrives damaged, you receive the wrong product, or your package is lost, we will send a replacement or issue a full refund. Simply provide us with pictures or videos as proof of the issue, and we’ll take care of the rest. You do not need to return the damaged item.

✔ Change of Mind Returns
If you receive your order intact and as described but decide you no longer want it, we do not offer direct refunds. However, you may return the item to our address at your own expense. Once we receive it in unused, resalable condition, we may assist in reselling it or providing an alternative solution.

4. How can I track my order?

Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to monitor your shipment and get real-time updates on its status.

5. Do you offer free shipping?

Yes! We offer free shipping on all orders. There are no hidden fees—the price you see is the price you pay.

6. How do I choose the right sleep product for me?

Choosing the right sleep product depends on your specific needs:

✔ For Back Pain: Look for ergonomic pillows and mattresses that provide proper spinal alignment.
✔ For Hot Sleepers: Opt for breathable, moisture-wicking fabrics that regulate temperature.
✔ For Side Sleepers: Choose contoured pillows that support your neck and shoulders.
✔ For Allergies: Our hypoallergenic materials are designed to keep dust mites and bacteria away.

If you're unsure, feel free to contact us for personalized recommendations!

7. How can I extend the lifespan of my sleep products?

To keep your sleep products in the best condition, follow these care tips:

✔ Pillows & Bedding: Wash regularly and use protective covers.
✔ Mattress Toppers: Rotate and air them out to maintain freshness.
✔ Memory Foam Products: Avoid excessive moisture and spot clean when needed.
✔ Keep Products Dry: Store in a cool, dry place to prevent mold and bacteria buildup.

8. How can I contact customer support?

We’re here to help! If you have any questions, feel free to contact us:

📧 Email: info@hisnooze.com
📞 Phone: +31 6 41454619
🕒 Business Hours: Monday – Saturday | 9 AM – 8 PM